Frequently asked questions
A few of the things customers ask us most. Still need a hand? Email support@thecollectivegoodies.store.
Where are your products made?
Our goods are made in small batches by a collective of independent makers across the United States — potters, weavers, chandlers and woodworkers. We photograph, pack and ship every order ourselves.
Because items are handmade, will mine look exactly like the photo?
Very close — but because each piece is made by hand, small variations in color, glaze and grain are natural and part of the charm. No two are exactly alike.
How much is shipping?
Orders over $75 ship free within the U.S. Orders under $75 are charged a flat rate calculated at checkout. Most orders ship within 1–2 business days.
How long will delivery take?
After dispatch, U.S. delivery typically takes 3–7 business days depending on your location. You’ll get a tracking link by email as soon as your order ships.
Can I send an order as a gift?
Absolutely. Add a gift note at checkout or email us, and we’ll include a hand-written card and leave prices off the packing slip. Everything ships wrapped and gift-ready.
What is your return policy?
Unused items in original condition may be returned within 30 days of delivery for a refund or exchange. Email us with your order number to get started. See Shipping & Returns for full details.
My item arrived damaged — what do I do?
We’re so sorry! Email support@thecollectivegoodies.store within 7 days with a photo and your order number, and we’ll send a replacement or full refund — your choice.
How do I care for my pieces?
Care varies by material — ceramics are generally dishwasher and microwave safe, wood boards prefer a hand wash and occasional food-safe oil, and linens soften with every wash. Care notes are included with each order.